Customer Service

At HMS Industrial Networks, we are committed to building lasting relationships with our customers. If you feel there are ways that we can better meet your needs, please contact our customer service team at us-orders@hms-networks.com or by calling 312-829-0601.

Frequently Asked Questions

• What products can I return for credit? Is there a restocking fee?

  Learn more about our return policy 

• What is the warranty period for HMS products?

  Learn more about our product repair services
  Fill out a product return form to begin the warranty process

• When will I receive my order confirmation?

  Orders will be confirmed between 24 and 48 hours of order submission. Orders with domestic shipping will be confirmed immediately while those shipping internationally may require confirmation from the production planner.

• Can my order ship the same day of submitting my purchase order?

  Typically orders ship within 1-2 business days if shipping from our US warehouse. If this is a rush order please contact customer service at 312-829-0601.

• Are there articles that we can test before we purchase?

  For information on the HMS Demo Stock Program and finding the right article to fit your application, please contact us-sales@hms-networks.com or 312-829-0601

• Will I be able to ship on my collect account?

  For orders that will be shipped from our Bedford, NH warehouse, we suggest using a UPS collect account. We have UPS pickups scheduled daily, and can ship with any preferred method (UPS Ground, UPS Blue, UPS Red NDA). If you would like to use a FedEx account we can only ship FedEx Express.
  
  For orders that will be shipped from our HQ in Sweden, we require freight terms pre-pay and add. We charge freight based on the weight of the order and will add costs to the invoice. HMS Industrial Networks will subsidize the freight costs and cover international shipping fees and import fees. For shipments under 5 pounds, the freight charge will be $24.

Contact Customer Service:
312-829-0601, option 2